Have you ever tried on a dress that fit perfectly at the store but looked awful when you put it on at home? What if you hung it in the closet and when you took it out to wear for a party 10 days later you realized it wouldn’t do at all? Worse still, what if you found a flaw in your elegant garment just before you went out the door?
By law, you may have the right to return the item and to get your money back.
According to Jerusalem attorney Kirill Shefer, an expert in business and consumer law, Israel has excellent consumer protection legislation. But there is a problem: Sellers take advantage of the fact that the laws are often not enforced. Says Shefer, “There is the law, and there is reality.”
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