As NICE buys groundbreaking bots, Israelis still 'pressing one' for customer service - opinion

While NICE sells cutting-edge solutions to clients worldwide, Israeli customers are still navigating outdated IVR systems from the 1990s.

Logo of Israeli software provider Nice Systems is seen at their headquarters in Ra'anana, Israel June 30, 2016

(photo credit: REUTERS/Ronen Zvulun)

ByGIDI ADLERSBERG

AUGUST 12, 2025 12:14

RECOMMENDED STORIES

Al-Jazeera correspondent Anas al-Sharif reports near the Arab Ahli (Baptist) Hospital in Gaza City on October 10, 2024.

Israeli military kills Hamas terrorist doubling as Al Jazeera reporter near Shifa Hospital

AUGUST 11, 2025

Palestinians wait to receive food from a charity kitchen in Gaza City earlier this month. This photo may have been staged.

Israel in talks with South Sudan about Gazan resettlement plans

AUGUST 12, 2025

Archaeologists uncover a skull found at the Puemape temple, where recent excavations led by the Chicama Archaeological Program have uncovered evidence that may reshape understanding of early ritual architecture and ancestor worship, in La Libertad, Peru, in this handout photo released on August 7, 2

Rare ceremonial heads discovered in Peru shed light on 'Warriors of the Clouds'

AUGUST 8, 2025

Israel Aerospace Industries launches communications satellite "Dror 1" into space, July 13, 2025.

Israel's Dror-1 satellite reaches orbit 36,000 km. above Earth, begins mission

AUGUST 11, 2025